Things You Need to Know...

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

Gift Card purchases don't count towards the free shipping threshold.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

My Order is Wrong

I'm Missing Some Items from My Order

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

Check If Your Order Will Arrive in Separate Shipments

Check your shipping confirmation email titled "Your order is on the way" to see if your order will arrive in separate packages.

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

Checked Your Order is Correct But Still Missing an Item?

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

I've Received a Different Item to What I Ordered

In the unlikely event you've received a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted:

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

Customs & Import Fees

What is Customs Duty?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Do I Need to Pay Customs Duty Fees at Fabriques?

For all stores, you may face customs charges issued by your local customs authority. Please see below for further information.

What if I Don't Pay the Customs Duty?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to us before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

What is a Sales Tax?

Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. We are generally registered for Sales Tax in all of the countries we ship to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.

How Do I Track My Order?

How Do I Track My Fabriques Order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Fabriques Account and track your order!

Already Have a Fabriques Account?

Log into your Account and check the fulfilment status for your order. If the order has been fulfilled, select the order and click on the tracking link to be directed to your tracking.

What if My Tracking Hasn't Updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

If your tracking hasn't updated in 6+ working days, please get in touch with our Customer Support team who will be able to assist you.

I Want to Cancel/Change My Order

Can I Cancel or Make a Change to My Order?

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout. However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can start a return/exchange once delivered.

I Think My Address is Wrong on My Order

If you've input the incorrect address at checkout, we can't change it with the courier once the order is placed. However, it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

- You'll receive a confirmation email upon order placement and a tracking email once shipped.
- Missing items may be due to separate shipments or out-of-stock items.
- For incorrect items, contact customer service with order details and photos.
- Customs duties and sales tax may apply based on local regulations.
- You can track your order through the tracking link in your email or Fabriques account.
- Orders cannot be changed post-checkout, but there's a 15-minute window for cancellation.