Returns & Exchanges Policy
Last Updated: 14/02/2026
1. Returns Window
You have 30 calendar days from the date you receive your order to notify us in writing that you wish to return an item.
After 30 days, we will not accept returns.
Once you notify us, you must return the goods within 7 calendar days. Returns sent after this period may be refused.
2. Return Eligibility Conditions (Non-Negotiable)
To qualify for a return:
- Items must be unused, unwashed, uncut, and in original condition
- Items must be in original packaging
- All labels, tags, and seals must remain intact
- Fabric must not be altered, pinned, marked, or damaged
- No odours (including smoke, perfume, detergent) must be present
- No pet hair, lint, fibres, or contamination
We reserve the right to refuse any return that does not meet these standards.
All returned goods are inspected upon arrival.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Made-to-measure or special-order products
- Clearance or final sale items
- Digital downloads
- Sewing patterns once opened
- Gift cards
- Hygiene-related products (e.g. needles) once opened
These exclusions are in accordance with the Consumer Contracts Regulations 2013.
4. Exchanges
We do not offer direct exchanges.
If you require a different item:
- Return the original item (if eligible).
- Place a new order separately.
Stock is not reserved during return processing.
5. Return Costs
Customers are responsible for:
- All return shipping costs
- Ensuring the parcel is adequately insured
- Obtaining proof of postage
We are not liable for lost or damaged return parcels.
Original shipping charges are non-refundable.
6. Restocking Fee
A 20% restocking fee will be deducted from all approved returns.
This covers inspection, handling, repackaging, and payment processing costs.
If goods are returned in reduced resale condition, we reserve the right to deduct up to 50% of the item value.
If goods are deemed unsellable, no refund will be issued.
7. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Notify us within 48 hours of delivery
- Provide clear photographic evidence
- Do not cut, wash, or use the fabric
If approved, we will replace or refund the item at our discretion.
We do not accept fault claims once fabric has been cut, washed, or altered.
8. Colour & Product Representation
We make every effort to display colours accurately.
Please note:
- Screen settings vary
- Dye batches may vary slightly
- Lighting affects colour perception
Minor colour differences do not constitute a fault.
We recommend ordering a sample before purchasing larger quantities.
9. Refused Returns
We reserve the right to:
- Refuse returns that do not meet policy conditions
- Return items to the customer at their cost
- Dispose of items if return postage is not paid within 7 days
10. Refund Processing
If approved:
- Refunds are processed within 10 working days
- Refunds are issued to the original payment method only
- Payment processing fees are non-refundable
11. In-Store Purchases
All in-store purchases are final.
Store credit may be issued at management discretion only.
12. Abuse of Policy
We monitor return patterns and reserve the right to refuse future orders or cancel accounts where excessive or abusive return behaviour is identified.
You can initiate your return HERE
